The Critical Success Factors of Erp Selection and Implementation: A Case Study in Logistics Sector

Abstract

Today’s competitive business environment requires much greater interaction between customer and business. This means that the organization must be closely linked to both supplier and customer in order to produce goods and provide faster deliveries. In order to achieve this, the organizations need to have efficient planning and control systems in all the processes of the organization. In this case, information technology is one of the sources which organizations can apply. Especially, Enterprise Resource Planning (ERP) is just at the heart of daily operations of a company, which leads to efficient processes. In this study, how Enterprise Resource Planning (ERP), which enables such sources as workforce, machine and materials needed for the production of goods and services in organizations to be used efficiently, was founded and the problems that organizations face with during foundation were explained. In the study, qualitative analysis method was used. At the end of the study, problems during implementation of ERP system was determined and suggestions regarding to the solutions were presented.