Factors Influencing Passenger Transport Services in Jimma Zone, Ethiopia: A Case Study of the Nono Benja District

Abstract

Efficient and reliable passenger transport services are vital for accessing markets, healthcare, education, and other essential amenities worldwide, particularly in driving socio-economic development in Ethiopia's Oromia Region. This study examines the multifaceted factors affecting passenger transport services in Jimma Zone, with a specific focus on Nono Benja District. Data were collected through field surveys from 350 respondents and analyzed using both qualitative and quantitative methods, including descriptive statistics and an econometric approach specifically, multiple linear regression. The regression results indicate that service quality is significantly influenced by tariffs, operational costs, transport operators' compliance with regulations, and enforcement mechanisms. Additionally, the findings highlight challenges such as inadequate infrastructure, traffic congestion, vehicle shortages, and frequent delays, which collectively restrict access to critical services like markets, healthcare, and education. To address these issues, the study recommends prioritizing upgrades to rural roads, expanding vehicle fleets, adopting digital scheduling systems, strengthening safety protocols, and streamlining regulatory frameworks. These measures aim to enhance reliability and accessibility, ultimately promoting sustainable passenger transport that supports economic growth, reduces inequalities, and improves social well-being in the area.